WFI want to help you grow your business. Thanks to the generous support of Gilmours Hamilton, we present the 2016 series of professional development workshops for you and your staff.  See below for details and watch this space for more workshops to be announced.

 

Customer Service

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Marg Main from Turning Tables  will deliver two fantastic workshops in September with a focus on creating and delivering excellent customer experiences.

Customer Service and Developing a Sales Focus

 

This workshop is focused on increasing the engagement of your front of house team and helping them to develop into passionate hospitality stars!!

We will focus on creating memorable customer moments, with a focus on understanding the role that sales plays in creating those experiences.  We will also spend time looking at the sales       opportunities that are available within the business and how to read the different customers so that we can tailor our service to fit their requirements. Summer and the Christmas season are just around the corner, these will be used to highlight ways to incorporate sales into service. This workshop is great for front of house team and managers.

When:     Monday 19th September, 9:30am to 12:30pm
Where:    To be confirmed
Cost:       $30 (WFI members) $45 (non-members)

Managing and Motivating your Team

This workshop is aimed at helping supervisors and managers to get the best out of their team.

We will explore the role of a leader and how to ensure that the team are set up for success when it comes to sales.  We will also build understanding how management personality style can impact the motivation of the team. The opportunity to discuss some of the challenges faced regarding  motivating a team, presents a great opportunity for practical tips for managers who are working to get their team enthused about their role and create hospitality stars! This workshop is great for owners, mangers/supervisors or anyone about to move into a manager role.

 

 

When:     Monday 19th September, 1:30pm to 4:30pm

Where:    To be confirmed
Cost:       $30 (WFI members) $45 (non-members)

Workshop Booking Form
 
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Past Workshops

 

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Jennifer Myers, Business Coach from 10X Hamilton delivered two fantastic workshops in March.

 Squeeze a 60-hour work week into 30 hours

 

 Read them like a book

Here is some of the feedback we recieved;

  • Content was all relevant and there are several things I can use immediately that should make a big difference in my time management – Katherine;
  • The workbook is great and interactive – makes you write and think…also that WFI took the time to organise this session is great – Sue;
  • Good wakeup call…feel that I can positively influence my situation at work – Nathan;
  • To the point…very relevant to my job – Darren;
  • The session was very interactive which kept it fresh and helped get even more info/ideas from others – Shayla;
  • Enjoyed interaction from others at course and hearing how they do it, struggles etc – Becs;
  • Loved the Achiever Matrix – Rach,
  • Took something away to improve on and implement – Arnelle

 

Thanks to our kind sponsors

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and

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